Job Opening

CSR - Local Account - Dayshift

Job Industry Computer Software
Job Type Full-Time
Experience Level Associate
Date Posted 2020-09-16
Job Location Pasig
Company Information Transec BPO
One Corporate Centre, Ortigas
Pasig, Metro Manila, Metro Manila
Website: http://www.transecbpo.com
At Transec, we understand that selecting the right people is the heart of our business and of our clients.

Believing in hiring for attitude, we put a strong emphasis in developing our people's skills, maximizing their potential to drive results and honing them for career acceleration. Being a small business enterprise with an exponential future growth, Transec offers opportunities to those who want to make an impact and be a part of a team with recognizable accomplishments.

Join us to be part of a growing team!
Job Qualifications Transec is hiring for CSR to join our local account! In this role, you will uncover and resolve customer's concerns via phone, email, and chat.

WHY APPLY WITH US?
• Represent one of the top leading brands in PH
• Day shift & local account
• Fixed work schedule
• Great working environment with tight-knit team

Essential job functions:
• Answer incoming calls from customers ranging from product information, price inquiries, complaints, delivery follow ups, etc.
• Accurately log all incoming calls in the CRM (customer relationship management) system for proper documentation.
• Efficiently and effectively identify concerns and provide the necessary solutions where applicable.
• Coordinate with several branches and departments to resolve customer concerns and/or requests.
• Ensure pending concerns are attended to in a timely manner.

What you need to succeed:
• Must have undergone at least 2nd year of college level.
• Must have at least 6 months customer service experience in any field.
• Basic knowledge in using Microsoft Word and Excel.
• Good communication skills, both written and oral for both English and Filipino.
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Company perks we offer:
• Competitive salary package
• Life Insurance
• Medical and dental benefit
• Paid leaves
• All-expense-paid team events
• Career growth (Transec focuses on internal promotion)
• Real work-life balance
• Productive yet low-stress work environment
• Open door policy
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If you feel you have what it takes for this position, we would love to hear from you! Please send your resume to careers@transecbpo.com.

DISCLAIMER: As much as we would like to get in touch with every one for showing interest in this job opening, we would only be able to reach out to shortlisted candidates. Thank you.
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