Job Opening

Customer Associate - Local Account

Job Industry Computer Software
Job Type Full-Time
Experience Level Associate
Date Posted 2020-02-14
Job Location Pasig, Metro Manila
Google Map :
Street: Oliva, Ugong
Locality: Pasig, Metro Manila
Postal Code:
Region: Metro Manila
Country: PH
Company Information Transec BPO Solutions, Inc.
One Corporate Centre, Ortigas
Pasig City
At Transec, we understand that selecting the right people is the heart of our business and of our clients.

Believing in hiring for attitude, we put a strong emphasis in developing our people's skills, maximizing their potential to drive results and honing them for career acceleration. Being a small business enterprise with an exponential future growth, Transec offers opportunities to those who want to make an impact and be a part of a team with recognizable accomplishments.

Join us to be part of a growing team!
Job Description WHY APPLY WITH US? • Represent one of the top leading brands in PH • Day shift & local account • Fixed work schedule • Great working environment with tight-knit team ⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀ ESSENTIAL JOB FUNCTIONS • Answer incoming calls from customers ranging from product information, price inquiries, complaints, delivery follow ups, etc. • Accurately log all incoming calls in the CRM (customer relationship management) system for proper documentation. • Efficiently and effectively identify concerns and provide the necessary solutions where applicable. • Coordinate with several branches and departments to resolve customer concerns and/or requests. • Ensure pending concerns are attended to in a timely manner.
• Must have undergone at least 2nd year of college level.
• Must have at least 6 months experience in customer service.
• Basic knowledge in using Microsoft Word and Excel.
• Good communication skills, both written and oral for both English and Filipino.

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