Job Opening

Customer Associate - Local Account

Job Industry Computer Software
Job Type Full-Time
Experience Level Associate
Date Posted 2020-02-14
Job Location Pasig, Metro Manila
Google Map :
Street: Oliva, Ugong
Locality: Pasig, Metro Manila
Postal Code:
Region: Metro Manila
Country: PH
Company Information Transec BPO Solutions, Inc.
One Corporate Centre, Ortigas
Pasig City
Website: http://www.transecbpo.com
At Transec, we understand that selecting the right people is the heart of our business and of our clients.

Believing in hiring for attitude, we put a strong emphasis in developing our people's skills, maximizing their potential to drive results and honing them for career acceleration. Being a small business enterprise with an exponential future growth, Transec offers opportunities to those who want to make an impact and be a part of a team with recognizable accomplishments.

Join us to be part of a growing team!
Job Description WHY APPLY WITH US? • Represent one of the top leading brands in PH • Day shift & local account • Fixed work schedule • Great working environment with tight-knit team ⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀ ESSENTIAL JOB FUNCTIONS • Answer incoming calls from customers ranging from product information, price inquiries, complaints, delivery follow ups, etc. • Accurately log all incoming calls in the CRM (customer relationship management) system for proper documentation. • Efficiently and effectively identify concerns and provide the necessary solutions where applicable. • Coordinate with several branches and departments to resolve customer concerns and/or requests. • Ensure pending concerns are attended to in a timely manner.
Job Qualifications SKILLS & QUALIFICATIONS
• Must have undergone at least 2nd year of college level.
• Must have at least 6 months experience in customer service.
• Basic knowledge in using Microsoft Word and Excel.
• Good communication skills, both written and oral for both English and Filipino.

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