Job Opening

Technical Support Specialist

Job Industry Telecommunications
Job Type Full-Time
Experience Level Associate
Date Posted 2019-03-15
Job Location Makati
Company Information Targets RMS
Quezon City
Job Description Job Summary: The Telco Tech Support or Service Assurance Specialist is responsible for the management of technical customer service issues relating to repair, including but not limited to opening tickets, customer status, and the quick resolution of all customer telco related issues. Job Type / Category · Gather all the required information (i.e. customer name, account number, circuit ID, etc.) for ticket creation · Open a trouble ticket and assign it to the responsible department or Carrier/supplier/vendor · Categorize customer’s tickets and assign it to the right department/group · Analyze and understand how a supported product works. Troubleshoot the customer’s problem in accordance to Service Assurance’s method of procedure. · Ensure quality services are delivered and performed to the agreed SLA’s ensuring expectations are achieved or exceeded. · Works fully independently, manages tasks, and makes decisions on ticket disposition · Have full ownership of decisions made regarding the service outages · Uses good judgment to dispatch and process chargeable service to WCS or the customer · Follow up and coordinate with the carriers to follow-up and get updates related to open tickets · Keep the end user customer/or VAR advised of status on progress of the repair. · Escalate as required until service is fully restored, and associated ticket is closed · Document and time stamp all activities associated with ticket in a service system · Follow up with customers to guarantee Customer’s satisfaction and obtain service acceptance · Send out proactive and planned maintenance notifications. · Perform other duties and/or business projects as assigned by the management. Company Profile: In-House Telco US Company in Makati
Job Qualifications Required Education, Skills, and Qualifications:

· 2 years of technical and repair experience in a telco company dealing with wired or wireless telco
· Graduate of Engineering, Computer Science preferred but not a requirement
· CCNA certification is a plus but not required.
· Knowledgeable in telco network troubleshooting geared on voice and non-voice product
· Proficient in MS Excel, Word, PowerPoint, Office, Project, Visio
· Clear English speaking voice with strong Verbal and Written communication
· Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
· Ability to write routine reports and correspondence.
· Ability to speak effectively before groups of customers or employees of organization
Compensation 30,000
Number of Job Opening 3
Highest Education Attainment College Graduate
Contact Info Dobie Atienza
Contact Phone : 09088968869 Contact Email : This email address is being protected from spambots. You need JavaScript enabled to view it.

Go back to list of jobs
Upload your resumé here and let employers find you.