Job Opening

Be a world-class Call Center Agent with the Best - Join us at CONVERGYS EASTWOOD CYBERPARK LIBIS

Job Type Full Time
Date Posted 2017-12-07
Job Location Quezon City
Company Information CONVERGYS Philippines
Quezon City, Metro Manila
CONVERGYS, given Hall of Fame status in both Best Company and Best Employer categories by the International ICT Awards, has helped the world's top companies have extraordinary customer services since 1998 in the BPO industry.

At CONVERGYS, our mission is to set the standard in our industry through unparalleled care for our clients, customers & people. For our clients, this means our team members wake up every day united by a common goal: helping our clients maintain exceptional relationships with their customers. For our people, this means a commitment to each other to accomplish great things, build careers, and have some fun along the way!

For thousands of employees, we are more than just the place where they began their careers. We are a community of people who love where they work, how they work, and with whom they work. We strongly believe in developing lasting relationships and we endeavor to make you feel valued, supported, and encouraged. We know you can do more than you ever thought possible.
Job Description CONVERGYS is known to many as a place where incredible careers begin. Whether your career is just beginning or you're making a fresh start, we empower our people through continuous opportunities to grow and promote the ability to explore the many career paths CONVERGYS has to offer. This principle led to the company being awarded Hall of Fame status in both Best Company and Best Employer categories by the International ICT Awards. We want you to be part of the #1 BPO team and help you find a fruitful career with us - a job you will enjoy and be proud of. JOB RESPONSIBILITIES • communicate with customers in a courteous, friendly and professional manner using agreed procedures • listen attentively to customer needs; demonstrate empathy while maximizing opportunity to build rapport • clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer • maintain basic knowledge of client products and/or services BENEFITS • very competitive salary • meal and transportation pay • rice allowance • night differential • account incentives • sick and vacation leaves • educational assistance • retirement plan • annual appraisal and bonuses • comprehensive health plan for you and your loved ones • clean, safe & modern working environment
Job Qualifications CANDIDATE PROFILE
• 18 years old or above
• computer literate
• fluent in ENGLISH
• committed to full time employment
All successful applicants go through a month long training on communications, culture and product-specific courses to equip them before actual work begins.

• completed at least second year college without any back subjects
• not tied up with academics; not currently studying nor enrolling for school
• fresh college graduates are encouraged to apply
• call center experience is an advantage but not required
NOTE: High School graduates are welcome to apply as long as they have more than 6 months of continuous multinational call center experience.
Number of Job Opening 100
Contact Info Nicanor Ramos
Contact Phone : +639175176954 Contact Email : This email address is being protected from spambots. You need JavaScript enabled to view it.

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